Cancellations
What is your cancellation policy for Pilates?
We have a 12-hour cancellation policy for all group classes and a 24-hour cancellation policy for all private sessions. We are extremely strict about this policy. If a cancellation is made outside the designated window, it is considered an early cancellation and the class or session is automatically returned to your account. If a cancellation is made inside the designated window, you will lose the private or group class session from your account, and if you are an Unlimited or 2-week trial member, an additional $10 charge will automatically be applied. Any group class “no shows” will automatically be charged $25, regardless of their membership level. Out of respect for those on the waitlist, if you cannot make it to class please cancel your reservation online or through the LiveMetta app to avoid the $25 no show charge.
Why do you have a cancellation policy for Pilates classes?
Do you offer an exception to the cancellation policy if you are sick?
If a member is experiencing symptoms of illness/emergency, they can request a late cancellation penalty waiver (up to twice per 6 month period). To request a waiver, the client must:
- Use the online schedule system or app to late cancel themself from the class
- Email the studio requesting a penalty waiver for the late cancellation
Both steps must be taken before class begins. If a client does not follow both steps, the late cancellation will remain unless medical documentation for the date of absence is provided. Please note that all penalty waivers come with a mandatory 5 day membership freeze; any reservations during the freeze period will automatically be canceled.
Signing Up/Bookings
How do I sign-up for classes?
You may sign-up for classes one of two ways; online through the LiveMetta website or by downloading the LiveMetta app. To book a class, please log into or create your account and choose the studio location you’d like to take class at. You’ll then be directed to that location’s class schedule. Simply choose the day and class time you’d like to sign up for, and if there’s availability, press “Reserve” to book your spot!
How do I download your app?
The LiveMetta app can be downloaded on the Apple App Store for iOS devices and on the Google Play Store for Android devices.
