Everything you need to know for your 2 Weeks All Access
We recommend starting with Reformer Orientation or Reformer Foundation level classes.
Grip socks are required for class. Arrive to class 5-10 mins early to sign the waiver and get checked in. Late cancel (w/in 12hrs) and no show fees apply.
Frequently Asked Questions
Here are some answers to the frequently asked questions about our studios and classes. If you have any questions or concerns whatsoever, just reach out and let us know.
Cancellations
What is your cancellation policy for Pilates?
We have a 12-hour cancellation policy for all group classes and a 24-hour cancellation policy for all private sessions. We are extremely strict about this policy. If a cancellation is made outside the designated window, it is considered an early cancellation and the class or session is automatically returned to your account. If a cancellation is made inside the designated window, you will lose the private or group class session from your account, and if you are an Unlimited or 2-week trial member, an additional $10 charge will automatically be applied. Any group class “no shows” will automatically be charged $25, regardless of their membership level. Out of respect for those on the waitlist, if you cannot make it to class please cancel your reservation online or through the LiveMetta app to avoid the $25 no show charge.
Why do you have a cancellation policy for Pilates classes?
Signing Up/Bookings
How do I sign-up for classes?
You may sign-up for classes one of two ways; online through the LiveMetta website or by downloading the LiveMetta app. To book a class, please log into or create your account and choose the studio location you’d like to take class at. You’ll then be directed to that location’s class schedule. Simply choose the day and class time you’d like to sign up for, and if there’s availability, press “Reserve” to book your spot!
How do I download your app?
The LiveMetta app can be downloaded on the Apple App Store for iOS devices and on the Google Play Store for Android devices.
Can I book classes at any of your studio locations?
Yes! One of the benefits of purchasing a class package or membership with us is the ability to book classes at any one of our studio locations even if it’s outside the studio you regularly attend. Simply choose the studio location you’d like to take class at and reserve your spot. It’s that simple!
How do booking windows work at your studio?
We offer rolling booking windows to our clients that vary in length depending on the type of class package or membership you hold:
- New client special holders are able to book up to 3 weeks in advance
- Class package holders are continuously able to book up to 3 weeks in advance
- 4x, 8x and 12x month members are continuously able to book up to 4 weeks in advance
- Unlimited Pilates or Unlimited Yoga members are continuously able to book up to 5 weeks in advance
- LiveMetta Unlimited members (all-in-one Pilates and Yoga membership) are continuously able to book up to 6 weeks in advance
How do I schedule a private appointment?
You’ll also receive an email with pricing for our private intro pack and contact information in case you’d like to follow up.
Do you offer refunds for purchases made online or in studio?
Do class times or instructors ever change?
If I arrive late will I be allowed to take the class?
Waitlists
How do I know if I got off a waitlist and into class?
- Waitlists automatically process and move someone into a vacant spot up until 2 hours before the class start time.
- Our late cancellation policy remains 12 hours before the start time.
- If you are let in off the waitlist, you will be notified via E-mail and text. In order to receive these, make sure you are opted in for E-mail and text notifications in your profile settings.
- If you are let in off the waitlist after the 12-hour late cancellation window but before the automatic cutoff stops, and you then cancel or no-show, it will be considered a late cancellation or no-show.
- If a spot becomes open within 2 hours of the class time, everyone on the waitlist will be texted and the spot is claimed on a first-come, first-served basis. To claim the spot, click the link in the text and login to your account to book.
Other
Are food and drink allowed inside the studio?
Can I bring my child to the studio while I take class?
Can I use my cell phone during class?
Do I need to clean the equipment I used once the workout is finished?
Do you offer extensions on expiration dates?
What is the minimum age for classes?
What should I bring to class?
. For yoga, mat Pilates, and barre classes, a yoga mat is required for class. We offer yoga mats for rent in the studio.
Membership
When does my membership or 2 Weeks All Access start?
All memberships (with the exception of Founder’s Memberships) start on your first visit or class, and the same applies to the 2 Weeks All Access!