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Terms of Service

WAIVER AGREEMENT

Why You’re Reading This Document

The purpose of this release and waiver (the “Waiver”) is to openly communicate the risks of practicing pilates together, either in person or online, and have you release LiveMetta of any liability. Please be aware that if you do not sign this Waiver and agree to its terms, you will not be permitted to participate in any classes.

If you are under the Age of Majority in the State of California (18 years old), your legal guardian must also sign this Waiver on your behalf.

PLEASE READ CAREFULLY, UNDERSTAND FULLY, AND ASK QUESTIONS IF ANYTHING IS UNCLEAR. WE ARE HERE TO SUPPORT YOU. MAKE SURE YOU UNDERSTAND THIS WAIVER.  BY SIGNING THIS YOU AGREE YOU ARE SIGNING AWAY YOUR LEGAL RIGHTS AND YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS WAIVER.

 

You agree that you have read this Waiver and fully understand its contents and voluntarily agree to be bound to all of its terms. Thank you for communicating honestly with us. We look forward to enjoying pilates together!


LiveMetta Studio Polices

Cancellation Policy – 12 HoursAll reservations must be changed or modified with 12 hours notice. Cancellations with less than 12 hours notice / no shows will be penalized. Package members lose the session they had booked. Unlimited (monthly or 14 day trial) members will be charged $15 per occurrence. If a card cannot be charged, 1 day (& corresponding reservation, if applicable) will be deducted from the member’s plan.

Grip Socks: Grip Socks are required for all classes.

Refund Policy: All sales are final. Refunds & exchanges are not allowed because of member’s failure to use the studio or to notify LiveMetta of intent to cancel. If, by reason of death or disability, or a move farther than 25 miles from LiveMetta, the Member agreeing to receive services is unable to receive all services for which Member has contracted, Member and Member’s estate shall be relieved from the obligation of making payment for services other than those received prior to death or the onset of disability or prior to the move, and that if Member has prepaid any sum for services, so much of such sum as is allocable to services Member has not taken shall be promptly refunded to Member or Member’s representative.

Package Expiration: Packages expire & must be used prior to expiration.

Auto Renewing Plans: The following terms apply if a member signs up for an automatically renewing plan. Automatically renewing plans require minimum terms and charge a customer’s card automatically when the plan is set to renew. Auto-renewing plans will continue until a member provides written notice of intent to cancel.

10 Minute Rule: If Member is not present 10 minutes after class starts, Member will be marked as no show & Member’s spot may be given away.

Instructor Changes: The studio reserves the right to make last minute instructor changes.

Children and Pets: Children & pets are not allowed in the studio during class times.

Online Schedule System: All class reservations & cancelations must be made via the online schedule system. LiveMetta will not be held responsible for accidental client bookings or client double bookings. Late cancel / no show fees apply if Member does not cancel within the bounds of the cancellation policy for double bookings.